Samir BEN OUAMER

En résumé

Entreprises

• Doosan infracor Construction Equipement - District Area Service Manager ME & Africa

  2012 - maintenant
   Technical and Service Support on Bobcat and Portable Power Equipment;
  
   Managing Dealer Network Service activities.
  
   Providing Warranty guidance and coordinating with HQ.
  
   General assistance on Aftermarket process issues.
  
  
   Helping Service teams in diagnostic and troubleshooting for particular technical issues and provide guidance about performing repairs.
  
   Mapping and identifying manufacturer defects and reporting to HQ Engineering teams.
  
   Dealer Aftermarket Standards Development;
  
   Performing Dealer Aftermarket Review (DAR) for each Dealer and establishing action plans.
  
   Coaching and monitoring Service Supervisory group to develop a skilled and functional service team.
  
   Dealers competences development:
   Training on New Equipment.
   Specific Advanced Service Trainings (Engines, Hydraulic and Hydrostatic).
   Organizing the Dealer Universities for the Dealer’s Aftermarket Management people.
  
  
   Directly responsible to support a healthy and safe workplace by ensuring that all safety practices and policies are being followed by Dealers employees.
  
   Insuring all aftermarket structures are following Doosan standards (Facilities, Branding, Tools and service VANs…).
  
   Coordinating with Parts Department to Review Each Market Recommended Spare Parts list.
  
   Project Management
  
   Evaluating and communicating key performance indicators from projects and programs.
  
   Communicating and conducting project management processes and standards.
  
   Establishing consistency in the use of tools that support these processes.
  
   Collaborating with Dealers to gather and refine business requirements.
  
   Coordinating project dependencies such as tasks, timelines and resources.

• Volvo Trucks Algeria - Country Aftermarket Manager

  2008 - 2011 • Technical support & Warranty Manager for 1 Year.
  
   Managing and monitoring the Warranty Department.
  
   Controlling the daily activities of the workshops and ensure that all works are carried out according to Volvo standards
  
   Coordinating with Volvo HQ for Warranties.
  
  • Country Aftermarket Manager:
  
   In charge of implementing; recruiting and managing the Aftermarket Team.
  
   Implementing the correct processes and practices to ensure that the business is operating in an efficient manner and meeting the highest levels of customer satisfaction.
  
   Monitoring monthly performance, plan activities & striving to always achieve budgeted targets.
  
   Gathering market information and produce a CRM. Constantly monitor and update the information held within the data base
  
   Establishing the Network Strategy Plan according to the vehicle population and customer segmentation.
  
   Actively seeking to increase both labor and parts turnover by maintaining customer contact, exploring the market for new opportunities and maintain service information & schedules for existing customer.
  
   Conducting regular team meetings, identifying improvement areas and motivate the team to make improvements where necessary.
  
   Developing training plans for all the team members and actively find ways of delivering the training needed.
  
   Controlling, planning and following up the activities of the field service teams (Service VAN).
  
   Providing Technical Support and advice for the Sub Dealers network.
  
   Appointing and supporting Sub-Dealers on National scale.
  

• Invest Inox - Area Sales Engineer

  2007 - 2008  Responsible for developing domestic market shares.
  
   Providing pre-sales technical assistance, product training, and after-sales support services for the customers.
  
   Representing the product to customers and at field events such as conferences, seminars, fairs.
  
   Responding to functional and technical elements of RFIs/RFPs.
  
   Supervising, motivating and monitoring sales team performance.
  
   Setting budgets/targets and growing sales on yearly basis.
  
   Identify customers’ needs and provide solutions meeting their expectations.
  
   Keeping abreast of competition position.
  
   Provide training and product support material for Sales and Service teams.
  

Formations

• Université Mouloud MAMMERI (Tizi Ouzou)

  Tizi Ouzou 1999 - 2005 Génie mécanique

Réseau

• Adel SADOUDI

• Christophe DESHAYES

• Gérald BUONSIGNORI

• Hadj Ali ALI

• Mohamed AREZKI

• Mourad ICHALALENE

• Mustapha MEZGRANE

• Paul DOS SANTOS

• Virginie MUSSO-ALMÉRAS

• Zahir AIT-HAMADOUCHE