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Renaissance Tours, Sydney, Australia
- Product Manager
2017 - maintenant
Renaissance Tours is Australia’s leading operator of special interest and cultural tours in the fields of opera, music, ballet, art, architecture and gardens. I worked at Renaissance on a short contract basis.
- Development and creation of art and cultural tours domestically and internationally (opera, art, ballet, garden tours)
- Tour communication: brochure copy, customer letter, advertising, mailing, newsletter
- Product innovation (destination selection, itinerary and activity, accommodation, airline company)
- Working closely with the graphic designer on communication medium (advertising, mailings, newsletters)
- Fixing costing, retail price and margin in accordance with market trends and competitors
- Creative writing for brochure and website
- Research imagery (image bank, tourism board etc)
- Development of portfolio of new suppliers
- Negotiating with suppliers and contracting
- Assist customer services team issues
- Working closely with graphic designer, customer service, operations and accounting
- Qualitative follow-up.
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Entire Travel Connection, Sydney, Australia
- Europe Product Manager
2017 - 2017
Entire Travel Connection is a travel tailor-made specialist, with 5 expert brands. I joined the company as a Europe Product Manager on a contract basis for French Travel Connection, Spain and Portugal Travel Connection, Barge Travel Connection.
- Writing the French brand brochure and Spain-Portugal brand brochure (content, image, creating package, fixing retail price)
- Working closely with inbound agencies and suppliers: content, price negotiations, contracting
- Marketing communication on destinations
- Working closely with operations, marketing and sales team
- Team management (7 travel advisors).
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Renaissance Tours, Sydney, Australia
- Product Manager
2017 - 2017
Renaissance Tours is Australia’s leading operator of special interest and cultural tours in the fields of opera, music, ballet, art, architecture and gardens. I worked at Renaissance Tours on a short contract basis.
- Development and creation of tours in Europe, North America and Australia (opera, ballet, foundation tours)
- Writing the itinerary for website and client programs
- Fixing retail price of trips
- Contracting with suppliers (accommodation, transport, tourism office, inbound agency...) and finding new suppliers.
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Terres d’Aventure (Voyageurs du Monde group), Paris, France
- Asia product manager
2012 - 2017
Terres d’Aventure (Voyageurs du Monde group) is the leader of hiking and trekking tours in European French speaking countries. They propose upmarket family, group and individual travels all around the world.
- Development and creation of tours (hiking and family tours) on Asia (India, Sri Lanka, Nepal, Maldives, Bhutan, Tibet, Uzbekistan, Tajikistan, Kirghizstan, Armenia and Georgia)
- Product innovation (destination selection, program type, hiking level)
- Fixing retail price of trips in accordance with market trends, deciding sales promotions, optimising margin (yield) and sales
- Working closely with inbound agencies (in French and English): content of every travels, price negotiations, targets
- Finding new inbound agencies and implanting working processes
- On-site inspections (twice per year) to check itineraries, visit providers, enhance quality, create new products
- Fixing and following qualitative and quantitative targets on every destination
- Margin and occupancy follow-up
- Benchmark
- Destination strategy
- Planning flight seats' purchase and departure dates
- Marketing communication on destinations
- Sales team training (50 persons)
- Customer feedback qualitative follow-up
- Marketing communication (mailings, newsletters, press tours)
- Writing for website, brochure, blog
- Team management (2 production assistants)
- Involvement in sustainable tourism.
Key achievements:
- Development of strong skills to successfully perform as a product manager
- Good knowledge of the adventure market and safety obligations required
- Ability of coordination between all departments: marketing, communication, sales, customer service, accounting
- Creation of efficient relationship with inbound agencies and partners
- Improvement of the quality of tours and feedback rates
- Expertise in activity results, benchmark and sale analysis
- Supervise the sales team through training, files follow-up, help and information update.
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La Maison des Indes / La Maison de l'Indochine, Paris, France
- Product Travel Advisor
2011 - 2012
The Maison du voyage (Maison des Indes / Maison de l’Indochine) is high-end cultural tour operator specialised on tailor-made cultural travels.
- Sales and tailor-made production on India, Sri Lanka, Nepal, Laos, Cambodia, Vietnam, Thailand, Malaysia and Indonesia
- Quotation and bookings of individual trips, taking responsibility to plan and quote itineraries
- Face to face and online FIT sales
- Making reasonable suggestions when services are unavailable or to suggest improvements
- Optimization of tours occupancy
- Contracting with new suppliers (inbound agencies, hotels, airline companies)
- Involvement in every queries from initial contact until customer feedback.
Key achievements:
- Responded to client queries promptly and professionally
- Welcome clients at the agency and handle phone enquiries.
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Shanti Travel, Pondicherry, India
- Branch office manager
2010 - 2010
Shanti Travel is an Indian inbound agency proposing cultural individual tours, mostly for European markets. They are currently creating a network of Shanti Travel inbound agency all around Asia (India, Sri Lanka, Indonesia, Cambodia, Burma…).
- Creation and management of the branch office
- Development of new products portfolio, with new suppliers and contracting
- Production of tailor-made tours in South India
- Promptly answering and customizing queries
- Sales and files follow-up
- Assisting passengers with complaints and problems while they are in South India
- Intercultural team management (3 persons)
- Human resources
- Accountings
- Keeping a good communication with Delhi headquarters (trends, projects, human resources).
Key achievements:
- Creation of a branch office in South India
- Development of new contracting with hotels, transport agencies
- New production on South India destinations
- Successful experience of multicultural management.
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Shanti Travel, Delhi, India
- Team Leader South India Destination
2009 - 2010
- Production of tailor-made tours on South India
- Manage travel bookings from initial contact until customer feedback
- Proposing suggestions when services are unavailable or to suggest improvements
- Sales and files follow-up
- Assisted passengers with complaints and problems while they are in India
- Successful coordination between all departments: transport, hotel, communication, accounting
- Intercultural team management of the South India department (2 persons).
Key achievements:
- Developed sales skills
- Produced high quality work with minimal mistakes
- Significantly increased my knowledge of Indian destinations and technical practices
- Developed in depth understanding of the Indian market through immersion in a Delhi based firm
- Quickly fitted into a multicultural team.
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Asia Discovery Tours, Sydney, Australia
- Travel advisor
2008 - 2008
Asia Discovery Tours is a tour operator specialised on Asia countries, mainly proposing cultural tours.
- Reservations, files follow-up
- Welcome clients at the agency and handle phone enquiries
- Tour leader in Japan and South Korea (35 clients).
Key achievements:
- Developed a strong understanding of the role of a product manager in a tour operator
- Ability to work in English
- Understanding of expectations of Australian clients.
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Comptoir des Voyages, Paris, France
- Assistant - USA & Canada operation department
2007 - 2007
Assistant in the operation department / bookings (internship).
- Bookings (hotels, transport, other services
- File follow-up
- Coordination of alternative options
- Ticket emission.
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Orients, Sur les Routes de la Soie, Paris, France
- Product assistant
2006 - 2006
Product assistant on India and travel agent (internship).
- Sales (face to face and online FIT)
- Production of tailor-made trips
- Bookings
- Welcome clients at the agency and handle phone enquiries.
