More than 12 years in telecommunication engineering, Project Management and Service Delivery.
Dynamic and team spirited individual with experience in a multinational and culturally diverse environment.
Entreprises
Dimension Data
- Global Service Delivery Manager
Rungis2011 - maintenantResponsible of the Global Service Delivery in all regions for BT / Novartis
Responsible of customer satisfaction by ensuring service is delivered according to the contractual agreements
Service logistic management by ensuring the right equipment and product is deployed and available
Act as point of escalation for the client and maintain good working relationship
Produce reports and processes to manage and maintain expected level of services in all regions
Professional Service management for all regions
Arthus Technologies
- Project Manager
SUISSE2007 - 2010Consultant for the following customers:
Air Transport Communications and IT Solutions (SITA)
Responsible for X25 circuits migrations for Airlines based in Malaysia, Australia and Germany. Analysis of current customer infrastructure, design solution and execute migration to xDSL, IP VPN, Sita services…
• Philip Morris International (PMI)
Deployment of Riverbed ® equipments (WAN traffic optimization) on customer LAN and WAN.
• Philip Morris International (PMI)
Responsible of IP Telephony deployments with LAN and WAN migrations. Implementation of value added services: Voicemail, fax, Single Number Reach, switchboard application, recording applications...
• International Federation of Red Cross and Red Crescent Societies (IFRC)
Provided IP Telephony trainings on Cisco Call Managers implemented on their new offices.
Orange Business Services
- Program Manager
Paris2005 - 2007Management of customer migration and post migration issues for one major customer JTI.
• Achieved key contract transfers with European carriers, suppliers, and mobile operator (KPN mobile, Belgacom…)
• Set and designed customer Service Delivery processes to improve the Order to Bill methodology.
• Implemented IP Telephony (Cisco Call Managers) and Video Conference over IP (Tandberg & Polycom)
Equant
- Project Manager at Equant
Bidart2003 - 2005Responsible of the Equant UK core backbone: MPLS, Frame relay and MTN networks.
Sites optimizations and circuit bandwidth management via specific Equant tools and monitoring systems.
Negotiations with local carriers (British Telecom, Colt…) to improve backbone performance.
Elaborate and maintain yearly budget.
Plan network changes and manage implementation on the core network.
SITA (Société internationale de télécommunication aéronautique)
- IP Telephony - Project Manager
2001 - 2003IP Telephony expert
• Supplied training in South and North America for the support teams operating the IP Telephony service
• Created a test lab for IP Telephony (Cisco Call Managers, IP Phones, Voice Mail systems)
• Configured IP Phones, Cisco routers and switches (simulation of customer environment (MPLS / IPVPN)
• Handled technical issues
• Created processes & procedures (staging documents, IP Telephony Site Survey, Troubleshooting procedures)
