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TO DO TODAY
- Manager of Operations
2015 - 2018
• TO DO TODAY is the leader on the swiss Corporate Conciergerie market and offers private services to companies’ employees on their workplace
• Head of Operations Department, directly reporting to the CEO
• Development and management of Corporate Conciergeries
• Financial analysis and strategic planning
• Key account management: service development, reporting, customer service, satisfaction monitoring, quality management (ISO certification in progress)
• Customer loyalty strategy: communication campaigns, on-site events
• Recruitment, training and management of the Operation team (15 people), process improvement, objectives achievement
• Providers supervision: partnership negotiation, logistic organization
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Hôtel Beau Rivage
- Global Key Account Manager
Genève
2013 - 2015
• Customer portfolio development for the swiss and UK market (both corporate and leisure markets)
• New clients acquisition
• Contracts negotiation
• Production analysis and reports
• Mailing and promotion campaigns
• Clients database management
• VIP groups’ stay organization and coordination
• Business trips in Switzerland, UK, Germany and France
• ISO certification project
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Crowne Plaza Geneva (Intercontinental Hotel Group) - Genève
- Meeting Event Coordinator
2010 - 2013
• Planning and organizing events for up to 400 people (residential seminars, gala dinners, cocktails and weddings)
• On-site events coordination
• Billing, post-event analysis
• Clients: Non-Governmental Organizations, Missions, Local and International companies, events agencies
• Duty Manager: complaints handling (evenings and weekends)
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Hôtel Hermitage 5* (SBM) - Monaco
- Front Office Receptionist
2008 - 2009
• Part of the Leading Hotels of the World
• Welcoming guests and taking care of their stay
• Bookings handling
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Hôtel Hermitage 5* (SBM) - Monaco
- Meeting Event Coordinator
2008 - 2008
• Planning and organizing events for up to 200 people (residential seminars, gala dinners, cocktails) in the Société des Bains de Mer resort (4 hotels and 30 restaurants)
