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Hotel Grupotel - Spain
- Receptionist
maintenant
Scheduled client arrivals and departures and allocated rooms to guests
Completed general office duties including typing menus, filing, taking telephone bookings, processing cash and credit card payments
Organized local tours and activities for Hotel Guest
Managed bookings for the conference room
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Mobel Sonneborn – Germany
- Marketing Assistant
maintenant
Analysed the communication resources and their effectivness
Organized Sales promotion events
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The Scottish Store, Edinburgh
- Sales Manager
maintenant
Operational marketing (merchandising, advertising support, sale pushing)
Developed new sales strategy, and boosted sales by 24%
Negociation with international customer and local retailers
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Excellence Linguistique
- Responsable Chargée de Clientèle
2016 - maintenant
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Dnata
- Lead Agent
2014 - 2015
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Mairie de Bédoin
- Agnet d'acceuil et marketing
2014 - 2014
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Hôtel Hermitage***
- Administrativ Assistant / Receptionist
2014 - 2014
-Customer service (Bookings, check in/out, dealing with special request, finding solution within customer complains)
-Implemented a new sales strategy : increasing of bookings + occupancy***
-Coordinate the operations on daily basis for effective housekeeping service and high standard maintenance
-Food and beverage operation (inventory management, coordinate breakfast operations)
-Organisation of seminars
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AMP Deco
- Estate Agent in property renting
2013 - 2014
Bookings process (contracts, schedule, invoices)
Coordinate the housekeeping and maintenance operations = sustainable exemplary service
Customer service : special request, coordinate excursions to the key places in Provence
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Kw-Orange
- Traductrice
2011 - 2012
Translation of the data-base (german into french) :
-Products
-Customer service documents
-Juridical documents
-Admnistrations documents
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Hôtel Aigle des Neiges****
- Receptionist
2011 - 2011
-High standard customer service (bookings, check in/out, finding solutions in complaints process)
-Coordinate the housekeeping operations
-Dealing with special request from guest
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FLInteractive
- International Business Agent
2010 - 2010
Developing sustainable realtionships for advertisers & publishers through performance-based solutions.
I determine the ideal marketing prospect to reach your online target market.
If you want your business to have european / global exposure and impact, I am delighted to help you.
Please feel free to phone me at any time to discuss your requirements.
+33(0)4 27 02 16 91
vanessa.Drouet@flinteractive.fr
www.flinteractive.Fr
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GL Events
- Sales Assistant
Brignais
2010 - 2010
Customer service & sale assistant for the faire trade industry
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Dunstane City Hotel***
- Receptionist
2009 - 2009
-preparing bills and taking payments
-taking and passing on messages to guests
-dealing with special requests from guests
-dealing with complaints or problems
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The Mayville Guest House
- Hotel Director
2008 - 2009
Conceived a marketing plan : increased the booking by 50%, the occupency rate up to 100%
Improved Guest Satisfaction from 56% to 95%
Recruited and ensured that all employees are trained for their position to maximize service, production, efficiency and to optimize the customer service quality
Manage property operations on day to day basis to assure optimum performance and continual improvement in guest service, employee professionalism and performance, sales/marketing, property maintenance, and profit
Direct and coordinate the food and beverage operations
Organized a weekly staff meeting and improved the internal communication
Built an administration system for the efficient organization of the hotel
Analyzed financial reports, maximize profits and control cost.
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Neomed Pharma GmbH - Germany
- Marketing- Import/Export Assistant
2007 - 2007
Analyzed Marketing Mix for the spanish market & Built a succesfull partnership with spanish retailers
Handling inbound sales enquiries from Europe and Africa (negociations, invoicing, sending)
Organised events, developed advertising supports and promoted products to german and international clientele : Improved the german sales by 20%
Implemented a « customer satisfaction » measurement system and improved customer relations and responsivness by 80% through e-marketing
Assisting the Manager in all aspects for the Export of the products
Export prospection in Spain, Chypre, Afrika
Responsible for establishing and maintaining strategic third-party relations with key brand relevant partners in Germany, France , Schwitzerland and Netherland.
Translation of the website from german into french
