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Philippe AUDON

En résumé

I have over 30 years of success in Medical Equipment business and a consistent track record of exceeding goals for operations.

My background includes successive R&D, Service operations and executive roles at GE, IBA and Varian, where I have designed and developed new products, master all areas of Service operations and contribute to M&A projects.
I am particularly strong in truly listening to my customer to clarify needs and presenting products and services that demonstrate a competitive advantage.

Equally strong in building consensus and collaboration across international organizations with diverse personalities and cultures in a cross functional mindset.

My areas of expertize include:
> Managing Global P&L account.
> International Team building & Leadership.
> Leading Cross functional Projects.
> New Business Development.
> Change Management.
> Customer Satisfaction focus.
> Quality / Regulatory for Medical Devices.
> Building developing new organization.


Mes compétences :
Six Sigma
Product Development
Mergers & Acquisitions
top management
administrative support
Project Management
Profit and Loss Accounts
Medical Devices
Develop strategic roadmap

Entreprises

  • Phi Alpha Consulting - Consultant

    2016 - maintenant

  • Varian Medical Systems - Director Service Indirect Channel Development

    Buc 2014 - 2016

  • Ion Beam Application - Vice President Customer Services

    2005 - 2013 Member of IBA executive committee and BU President.
    Elaborate 5 years Strategic plan, built yearly budget, control execution of projects and monitor results.
    * Finance: Developed sales from 2M EUR to 35M EUR in 8 years with margin from 35% to 45% ;
    * People: Built organization from 12 Belgium to 186 worldwide employees (Eu, Am & As) ;
    * Customers: Develop Service ``Solutions'' new offering and drove satisfaction upward NPS: +27%. ;
    * Operations: Deployed a worldwide Logistic network providing high availability and fast delivery.
    Built global field service work force with global processes and best practices.
    Develop web based tool for customers (e-Commerce, Uptime, Surveys)
    * Quality: Established dedicated Quality (ISO & EHS) systems and achieved certifications. ;
    * Process: Led and support company wide cross functional projects. (NPI, Customer Care, Sales...)

  • General Electric - Mgr.

    Paris 2002 - 2005 Team: 6 direct Engineers + 46 project leaders in 20 different countries
    * Defined Service Productivity strategy with all partners (R&D, Engineering, Sales, Finance & Services)
    from collection of opportunities to execution and tracking of results in the P&L.
    * Delivered $20M productivity per year: 20% warranty cost reduction, +5% contract profitability
    * Build data center and Reporting tool to facilitate business decisions and track results.

  • Clinical Services - Support Operations Manager

    1999 - 2001 Team: 52 (44 Eng. + 8 admin)
    * Developed partnership with other manufacturers to build full after-sales front line operations.
    * Established ``Parts'' logistics operations: supply, warehouse, distribution and associated financial flow.

  • General Electric - Services Operations Manager

    Paris 1996 - 1999 Team: 28 (10 Eng., 18 Admin)
    * Managed all technical and administrative support activity in the region (Italy + Greece + Turkey + Israel)
    * Led productivity programs and deliver record results (+15%) during 3 consecutive years:
    * Moved call center from Italy to Hungary (managed transfer of 12 employees)
    * Implemented Six Sigma methodology in services operations
    * Developed communication with Customers via brochures and web site.
    * Improved services performances: Uptime increased by +15%, Response Time reduced by factor 2.
    * Led the integration of Elscint Cie in Italy (29 employees with revenues: $6M/year).

  • General Electric - Manager Service

    Paris 1993 - 1996 * Built new Services team in China with 100% local managers
    Finance : Achieved Sales growth +40%

  • GE Healthcare - Service Manager

    1991 - 2005 Service manager with a mix of central and regional positions.
    Including assignment in China and Italy.

  • General Electric - Service Manager

    Paris 1991 - 1993 Technical Operation Middle East -Africa - Manager
    Transferred to After Sales operations to gain direct contact with customers and get exposure to
    both revenue and cost management
    * Established technical support for distributors: 240 Engineers in 35 countries.
    * Built direct team (8 Eng.) and procedures to improve direct support to distributors.
    * Led Direct Technical support for Greece and Turkey (45 Engineers)
    * Improved Response Time (Reduction of 30%) and reduce installation time by factor 2
    * Built Quality procedures and secured ISO certification.

  • General Electric - R&D Vascular System Manager

    Paris 1983 - 1990 Vascular System Manager R&D Team: 23 Engineers (10 H/W + 13 S/W) Annual Budget EUR 3M
    * Design new Products: From Marketing requirements, technical specifications, design, prototype, clinical
    evaluation up to pre-manufacturing series.
    * Developed with USA teams an international process for engineering Product Development to secure
    delivery on time, costs and quality, building ``Global Mindset and Team spirit''.

Formations

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