Menu

Nicolas STRAEHLI

LAUSANNE

En résumé

Mes compétences :
Apple
Back Office
Relation clientèle
Telecom

Entreprises

  • BCV - Vice President / Head Of Customer Service

    2010 - maintenant Customer Service Management for Onshore & Offshore banking activities

  • Orange Communications SA - Device Forecast Manager

    Paris 2008 - 2010 Responsible for the Forecast proposition for the handset and modem portfolio. Report in local on ad-hoc analysis to the Orange Switzerland Board members and to the France Telecom Group on sales performance vs commitments.
    - proposition and validation of mid and long term forecasts and purchases order to suppliers.
    - validation of the Supply Chain demand planning and control of the purchases on a weekly basis.
    - project initiatives, dedicated follow up on Apple business,
    - development of tools and KPI’s to optimize the activity.

  • Orange Communications SA - Channel Service project manager

    Paris 2007 - 2008 In charge of the implementation of new products in the residential market for all customer facing divisions (Web, Customer Care, Orange shops, Indirect Channels). Portfolio focused on all home products such as ADSL, Optical Fiber and convergent products.

  • AMSE - Filiale de Neuf Cegetel (ex AOL) - Billing Manager

    2006 - 2007 Second level Activities Coordinator :
    Responsible for the operational management of the following areas :
    Fraud & Billing activity, VIP & Consumer Association activities (Neuf Cegetel & AOL markets)
    Assistant Manager role - People Management and knowledge development (40 persons).

  • AMSE - Filiale de Neuf Cegetel (ex AOL) - 3rd level Customer Service Team Leader

    2005 - 2006 Responsible for the operational management of the following areas :
    Fraud & Billing activity, VIP & Consumer Association activities (Neuf Cegetel & AOL markets)
    Assistant Manager role - People Management and knowledge development (40 persons).

  • Bouygues Telecom - Team Leader

    Meudon 2004 - 2005 Responsible for the Nomad and Universal Mobile activities (customer target: young persons and teenagers ~ 400k customers).
    Launches of these new activities with the support of the project team. Setup and management of the first and second line support team.

Formations

  • University Of Teesside IBIT (Middlesbrough)

    Middlesbrough 2000 - 2002 Bachelor of Science - IBIT

  • Lycée René Cassin (Strasbourg)

    Strasbourg 1998 - 2000 BTS Informatique de Gestion - Réseaux
Annuaire des membres :