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Jean-Marc BIHANNIC

Colombes

En résumé

I am dealing with clients that require software problem diagnosis, fault-fixing and where necessary data fixing. It requires me to provide a high level of expertise and to take full ownership of support calls requiring development resolution, working closely with application, implementation and technical support with customer contacts.
I am a good communicator able to gather information to clarify and log a problem, efficiently seek knowledge to resolve the issue and produce a robust software solution, deliver it in an organized and timely manner.
I am also able to liaise with users at all levels to define problem solution and deliver application consultancy where required.

Mes compétences :
Support client
Service client
Communication
Loyauté et fidelité
Analyse des besoins
ORACLE E-Business
Oracle AR
Oracle
WinDev
Taxation
SQL
Responsible for month end
Rapid Application Development RAD
Project Management
Oracle PL/SQL
Oracle GL
Oracle Financials
Oracle FA
Oracle Applications
Oracle AP
General Ledger
ITIL Foundation V3

Entreprises

  • Oracle - Customer Support Engineer

    Colombes 2002 - maintenant Worldwide Support for E-Business Suite modules:
    Core Receivables - Expert transactions, Trading Community Architecture,
    E-Business Tax, Legal Entity.

    Promoted Principal Support Engineer - September 2011

  • Oracle - Customer Support Engineer

    Colombes 2001 - 2002 Support of all financial E-Business Suite modules for Swiss customers.

    Promoted Senior Support Engineer - October 2001

  • Oracle - Support Engineer

    Colombes 1999 - 2001 (5 months)
    Support of Multi Dimensional analytics products Oracle Sales and Financial Analyzer.

  • Capgemini - Financials Oracle APPS consultant

    SURESNES 1997 - 1999 (1 year 6 months)
    Functional consultant for Oracle Financials Suite.
    Many projects in the manufacturing area. Implementation of GL,AP,AR.
    Functional specifications for customizations.

  • Rhodia - Developer

    Courbevoie 1996 - 1997 (1 year 6 months)
    Rapid application development on Windev 4.01 for engineering office. Extraction and
    transformation of data from a server on Oracle database.

  • Barclays - Contrôleur de Gestion - Systeme d'information.

    Paris 1987 - 1996 (9 years)
    Responsible for month end and annual reporting to headquarters,
    Development of applications with SAS Institute software,
    Administration of a data warehouse with IT department,
    Project leader for integration General Ledger Millenium MSA Software in partnership with Arthur Andersen Consulting.

Formations

  • Institut National des Télécommunications

    Evry 1984 - 1986 Masters Degree

    DESS en Gestion des Télécommunications, de la Télématique et de la
    Télévision.


    En cette rentrée 2014, Télécom Ecole de Management s'illustre en gagnant des places dans les principaux classements :
    25e meilleur master en management mondial, (Financial Times 2014, +9 places)
    6e pour l'insertion professionnelle (L'Etudiant 2014)
    12e au classement SIGEM
    12e dans le palmarès du Figaro

  • Université Paris IX - Dauphine

    Paris 1984 - 1986 Bachelors Degree

Réseau

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