Didier Rigaud

Supply Chain downstream, Customer Service, Regulatory

Consulting Supply Chain - SERONO

Business Support & Development Director Europe 2003
•Defined with external suppliers a new framework for sales coverage in Germany.
•Managed gray import cases and a consumer product recall.
•Mapped VAT processes of a central distribution warehouse.
•Defined the new common back-office structure for the combined Energizer & Schick-Wilkinson Sword operations.

Customer Service Director Europe 1997-2002
•With a staff of 80 located remotely, contributed to all re-engineering projects driven for the HQ.
•Harmonized European back-offices & introduced SAP R3 SD/AR.
•Merged Austria, Switzerland, Nordic, Belgium to regional Shared Service Centers.
•Managed Y2K & Euro task-forces.
•Launched a VMI (ECR) project for a major European retailer.
•Implemented CRM tool for sales force.
•Managed a €uro Pricing team that lead to a European brand restage.
•Sponsored all SAP R3 SD related process enhancements: EDI, archiving European customer master file, Internal Procedure Manual, service level measurement, minimum order value levels, back-order policies etc…
•Contributed directly to core supply chain projects; single European warehouse, forecasting (Sales Operation Meetings), Manugistics implementation.
•Implemented a system to measure and reduce slow movers.
•Developed new working capital management tools.

Customer Service Director France, Paris 1995-1997
•Changed the back-office structure into a “one stop shop” concept.
•Successfully implemented SAP R3 (SD/AR/WM).
•Reduced the litigation rate by 40% in one year.
•Integrated the sales forecast with the European structures.
•Championed all SD processes in the European SAP R3 Team (incl. FI/CO).

Logistics Manager 1991
Quality Director 1990
Sales Operation Director 1988-1990
Sales Director Paris Area 1987-1988
Sales Administration Manager 1984-1986
Product Manager Laundry Detergents 1982-1984