Audrey Kolodziejczak

November 2010

- Create from scratches a Corporate Training Department

- Define the world strategy of staff training: the mission & the vision of the department, the projects for the next three years, the way of diffusing our training tools to every point of sale

- Elaborate Strategic Training programs on: brand’s universe & collections, Chopard’s selling ceremony, visual merchandising techniques, best practices, best sellers

- Develop Marketing and Training tools with strategy consultants, multimedia agencies and designers: animated presentations, movies, interactive games, leafltets and guidelines

- Design the graphic interface for the materials

- Preparebriefs for agencies and calls for tender to select the best suppliers /service-providers

- Follow up translation into seven languages

- Train our trainers network and coordinate the international training sessions

NEW BOND STREET MAISON, LONDON
April 2010 > October 2010

- Actively contributed to designing Watches & Jewellery trainings (content & evalutation) on the collections, the history, the Louis Vuitton special cuts of diamond, the competitors and the selling ceremony

- Trained all the sales staff on Watches and Jewellery

- Participated to the reopening of the UK Flagship store and met Louis Vuitton’s targets and policies

- Made huge sales with royal families from the Middle East in Louis Vuitton’s private appartment

- Acquired a good knowledge of luxury products universe by selling and following many trainings on handbags, ready-to-wear, shoes, …

- Managed the stock (replenishment and deliveries) and after-sales service

March 2009 > March 2010 (LA CHAUX-DE-FONDS, Suisse)

-Researched information through contact with the Marketing and the Communication divisions at Louis Vuitton’s head office in Paris

- Created and developed Louis Vuitton’s International Watches & Jewellery trainings in the most pedagogical way possible

- Monitored suppliers and followed up translation into nine languages

- Participated to the launch of the first High Jewellery collection: L’Ame du Voyage

- Delivered training sessions in Switzerland, dealing with the organization and logistics

- Organized internal events: the “Family & Friends” day, “the Internal Communication Days” and PR events