Head of Request Fulfilment, BT Global Services

En poste chez BT Global Services

Précédents : BT Global Services, British Telecom Switzerland.- Geneve, British Telecom France


Précédents : Institut Supérieur D'Electronique, TEC De Monterrey


    En résumé

    Trilingual Senior Manager in the Information and Communication Technology (ICT) sector with extensive team management and project/programme management experience; delivering strategic and business critical projects/services to multinational customers in various industry sectors (FMCG, Global Finance, Retail, Pharma ) Proven ability in leading by setting clear governance & communication plans, managing stakeholders effectively and enhancing collaborative work within the teams. Excellent communication, interpersonal & analytical skills, with ability to tackle issues proactively and pragmatically; invaluable skills when working with and leading international highly skilled, cross-functional teams. Professional, enthusiastic, self-motivated and determined to succeed achieving benefits of strategic business importance


Delivery Lead

Chez BT Global Services

De février 2013 à décembre 2014
• Manage a team of experienced Project Managers dedicated to the delivery of business critical telecom services (Data, Voice, Video, Security) • Implement a common Governance, Reporting and P&PM Methodology across all Service towers and Projects • Ensure the PMs adhere to the specific Job ...
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Senior Project Manager

Chez British Telecom Switzerland.- Geneve

De octobre 2010 à février 2013
Act as Global Project Manager on the implementation of voice managed services and as regional Project Manager part of a global WAN transformation programme for a major multinational company; reporting directly to the project sponsor and key stakeholders Plan, develop and implement the ...
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Project Manager 1

Chez British Telecom France

De septembre 2007 à septembre 2010
• Responsible for project team, stakeholder requirements, internal and external communications, as well as costs, quality and risk management, within a specified timescale for the implementation of the BT product catalogue for Global and French customers, • Pre- Sales for multinational projects

Project Manager Trainee

Chez British Telecom France

De octobre 2006 à septembre 2007

Institut Supérieur D'Electronique, Paris

MSc IT. System Integration and Project Management, Institut Supérieur d'Electronique

De septembre 2005 à juillet 2006
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TEC De Monterrey, Mexico City

BSc. Electronics and Communication Engineering, Instituto Tecnológico y de Estudios Superiores de Monterrey (ITESM)

De 2000 à mai 2005


  • Gestion de projet
  • ITILV3
  • PRINCE2 Practitioner
  • Télécommunications

Langues parlées


Centres d'intérêt

  • 4 as the captain team and 1 as professional in minor divisions in México. To make noise playing the drums
  • To play soccer which I practiced for 10 years
  • which I did for 2 years on a band.