Barbara Sette
Local services & Hotel Contracting Manager - Italy, Kuoni Destination Management
Having studied tourism to a very high level at university in my home country of Italy, I now work as a Sales Consultant at the Lugano Branch of Shoestring, part of Kuoni Travel Ltd. I have been passionate about tourism from a young age and am a very customer orientated person, as I grew up helping my parents to run their agritourism business in Umbria, Italy.
I have two degrees from the University of Assisi: Economics and Management of Tourism Services (2005) and Tourism Economics. Marketing interests me in particular and I therefore chose this subject for both of my theses. I was delighted to have the opportunity to start my career with Kuoni and love working in an international environment where I can use my language skills. The office language is English but I also speak Italian and Spanish on a daily basis. Although working for Shoestring has given me an invaluable insight into Sales and Operations, I am now looking for a new opportunity and am extremely interested in working in Destination Management. I am also keen to work in another country and improve my language skills.
13 contactsResponsibilities: to provide a high level of customer service by telephone and email and to help clients book online using an advanced computer system. Responsibilities in Operations: communicating with overseas agents to make arrangements for tours, updating and monitoring the Computer Reservation System of the company (Globus).
Skills: language skills, customer care, organisational skills
From January 2006 to September 2007: Hostess for national and international congresses and events, Consul Travel
2005 - 2005Responsibilities: to provide for the best organisation in a Congress or in any important event and to assist clients
Skills: language skills, customer care
2005 - 2005Responsibilities: to provide for the best organisation in the Congress and to assist clients in their accommodation and activities
Skills: organisational skills, languages skills, customer care
Apprenticeship as Receptionist for hotel “Relais La Fattoria” 4*, Perugia, Italy, Relais La Fattoria
2004 - 2004Responsibilities: to welcome clients, to handle check in and check out, to take reservations using Italian, English, Spanish and French. Valuable experience gained in working with Fidelio (the Computer Management system for hospitality) and contacts made with tour operators and travel agencies. Liaison with all hotel divisions including restaurant, kitchen, management, public relations
Skills: work as part of a team, providing excellent customer service
2003 - 2003Responsibilities: division restaurant
Skills: working as part of a team, good interpersonal skills in dealing with customers
2002 - 2002Responsibilities: baby sitting
Skills: English, living abroad
2001 - 2002Responsibilities: division lounge bar
Skills: worked well under pressure
Work experience at Macdonald Hotel Group (Chaucer Hotel), Canterbury, England, Work Experience presso Macdonald Hotel Group
2001 - 2001Responsibilities: division Restaurant
Skills: working in contact with all hotel divisions including restaurant, kitchen, management. Languages skills (English)
1998 - 2002Responsibilities: division restaurant, reservations, check in, check out, Horse riding instructor
Skills: excellent customer-orientated skills
